At a Glance
- Microsoft offers a trade-in program where you can receive a discount on a new Surface device by trading in your old one.
- Yes, you can exchange your Surface Pro for a different model, but you may have to pay a price difference.
- Can I exchange my Surface Pro if I bought it from a third-party retailer.
Whether you’re experiencing technical issues or simply want to upgrade, understanding the Surface Pro exchange policy is crucial. This comprehensive guide will provide you with all the necessary information to determine if you’re eligible for an exchange and how to proceed with the process.
Exchange Eligibility
To qualify for a Surface Pro exchange, your device must meet certain criteria:
- Within warranty period: The device must be within the standard one-year warranty period or have an extended warranty coverage.
- Hardware or software defects: The device must exhibit hardware or software defects that cannot be resolved through troubleshooting or software updates.
- Accidental damage: Some accidental damage, such as cracked screens, may be covered under Microsoft Complete Protection Plan or other extended warranties.
Exchange Process
If you meet the eligibility requirements, you can initiate the exchange process through the following channels:
- Online: Visit the Microsoft Device Support website and select “Exchange my device.”
- Phone: Call Microsoft Support at 1-800-642-7676.
- Retail store: Bring your Surface Pro to a Microsoft retail store and inquire about exchange options.
Once you initiate the exchange, Microsoft will provide you with a shipping label to return your defective device. You will need to package the device securely and include all accessories.
Exchange Timeline
The exchange timeline varies depending on the availability of replacement devices and the shipping method you choose. Generally, you can expect the following:
- Standard shipping: 5-7 business days
- Express shipping: 1-2 business days
Exchange Costs
In most cases, exchanges are free of charge if your device is within the standard warranty period. However, you may be charged a fee for accidental damage or if you have exceeded your warranty coverage.
Extended Warranty Options
If your Surface Pro is outside of the standard warranty period, you may consider purchasing an extended warranty plan. Microsoft offers two options:
- Microsoft Complete: Provides extended coverage for hardware and software defects, as well as accidental damage.
- Surface Pro Protection Plan: Offers coverage for hardware defects only.
Alternatives to Exchange
If you’re not eligible for an exchange or prefer other options, you can consider the following:
- Repair: Microsoft offers repair services for Surface devices.
- Replacement: You can purchase a new Surface Pro device at full price.
- Trade-in: Microsoft offers a trade-in program where you can receive a discount on a new Surface device by trading in your old one.
Recommendations: Making an Informed Decision
Understanding the Surface Pro exchange policy is essential for making informed decisions about your device. By carefully considering your eligibility, the exchange process, and the alternatives available, you can ensure that you receive the best possible solution for your situation.
Basics You Wanted To Know
Q: Can I exchange my Surface Pro for a different model?
A: Yes, you can exchange your Surface Pro for a different model, but you may have to pay a price difference.
Q: What happens if my replacement device is also defective?
A: If your replacement device is also defective, you can contact Microsoft Support to arrange for another exchange.
Q: Can I exchange my Surface Pro if I bought it from a third-party retailer?
A: Yes, you can exchange your Surface Pro from a third-party retailer, but you may need to contact the retailer directly.
Q: How long does the exchange policy last?
A: The standard exchange policy lasts for one year from the date of purchase.
Q: What if I lose my shipping label?
A: If you lose your shipping label, you can contact Microsoft Support to obtain a new one.