Main points
- If your Chromebook is still in its original packaging, you can find the model number on the following locations.
- Once you open the outer box, you may find the model number printed on the inside of the box or on a sticker attached to the device.
- If the model number is missing or unreadable, you can use the Chromebook Recovery Utility or contact HP Support.
Embarking on the quest to identify your HP Chromebook model can be a puzzling endeavor. Fear not, for this extensive guide will illuminate the intricacies of this process, empowering you with the knowledge to unlock the secrets of your device.
Identifying the Model Number on the Device
1. Inspect the Bottom of the Chromebook: Flip your Chromebook upside down and locate the label affixed to the bottom panel. The model number will be prominently displayed on this label.
2. Check the Settings Menu:
- Power on your Chromebook.
- Click on the clock icon in the bottom-right corner of the screen.
- Select the “Settings” gear icon.
- Scroll down to the “About Chrome OS” section.
- The model number will be listed under “Device model.”
Identifying the Model Number from the Packaging
If your Chromebook is still in its original packaging, you can find the model number on the following locations:
1. Outer Box: The model number may be printed on the exterior of the box.
2. Inner Box: Once you open the outer box, you may find the model number printed on the inside of the box or on a sticker attached to the device.
Using the Chromebook Recovery Utility
The Chromebook Recovery Utility is a tool provided by Google to create recovery media for your Chromebook. It can also be used to identify your Chromebook model:
1. Download the Chromebook Recovery Utility from the Google website.
2. Run the utility and select your Chromebook model from the list.
3. The model number will be displayed on the screen.
Contacting HP Support
If you are unable to find the model number using the above methods, you can contact HP Support:
1. Visit the HP Support website.
2. Select “Contact HP Support.”
3. Provide your Chromebook’s serial number or product number.
4. A support representative will assist you in identifying your model number.
Understanding the Model Number Format
HP Chromebook model numbers typically follow a specific format:
- The first character indicates the Chromebook’s screen size:
- 1: 11.6 inches
- 2: 12.5 inches
- 3: 13.3 inches
- 4: 14 inches
- 5: 15.6 inches
- The second character indicates the Chromebook’s generation:
- A: First generation
- B: Second generation
- C: Third generation
- The third character indicates the Chromebook’s variant:
- G: General-purpose model
- E: Education model
- X: Premium model
For example, the model number “14G6” indicates a 14-inch, sixth-generation, general-purpose HP Chromebook.
Deciphering the Model Number: A Case Study
Let’s take the model number “2B10” as an example:
- The first character, “2,” indicates that the Chromebook has a 12.5-inch screen.
- The second character, “B,” indicates that it is a second-generation Chromebook.
- The third character, “10,” indicates that it is a variant of the second-generation, 12.5-inch Chromebook.
Final Note: Empowering You with Knowledge
Congratulations! You now possess the knowledge and tools to effortlessly check your HP Chromebook model. Whether you need to troubleshoot issues, update drivers, or find compatible accessories, knowing your model number is essential. Embrace this newfound understanding to unlock the full potential of your Chromebook.
Frequently Asked Questions
Q: Can I find the model number on the Chromebook’s screen?
A: No, the model number is typically not displayed on the Chromebook’s screen.
Q: What if the model number is missing from the bottom of my Chromebook?
A: If the model number is missing or unreadable, you can use the Chromebook Recovery Utility or contact HP Support.
Q: Can I change the model number of my Chromebook?
A: No, the model number is a unique identifier for your Chromebook and cannot be changed.