Unleash your surface go’s power: the ultimate reset guide

Experiencing glitches, slow performance, or persistent errors on your Microsoft Surface Go? A reset might be the perfect solution to restore its optimal functionality. This comprehensive guide will provide you with step-by-step instructions on how to reset your Surface Go, whether you prefer a quick refresh or a complete system wipe.

1. Basic Reset

1.1. Keep Your Files

• Open the Settings app.
• Go to “System” > “Recovery”.
• Under “Reset this PC”, click “Get started”.
• Choose “Keep my files” to retain your personal data.

1.2. Remove Everything

• Open the Settings app.
• Go to “System” > “Recovery”.
• Under “Reset this PC”, click “Get started”.
• Choose “Remove everything” to wipe your device clean.

2. Advanced Reset Using USB Recovery Drive

2.1. Create a USB Recovery Drive

• Download the Surface Recovery Image from Microsoft’s website.
• Insert a USB drive with at least 16GB of free space.
• Run the Surface Recovery Image tool and follow the instructions.

2.2. Reset Using USB Recovery Drive

• Insert the USB recovery drive into your Surface Go.
• Power on the device while holding down the Volume Down button.
• Release the Volume Down button when the Surface logo appears.
• Follow the on-screen instructions to reset your Surface Go.

3. Reset from BIOS

3.1. Access BIOS

• Power on the Surface Go.
• Press and hold the Volume Up button while the Surface logo appears.
• Release the Volume Up button when the BIOS screen appears.

3.2. Reset Device

• Navigate to the “Security” tab using the arrow keys.
• Select “Secure Boot Control” and press Enter.
• Disable Secure Boot.
• Navigate to the “Exit” tab and select “Reset to Factory Settings”.

4. Reset Using Command Prompt

4.1. Access Command Prompt

• Power on the Surface Go.
• Press and hold the Shift key while clicking the Power button.
• Select “Troubleshoot” > “Advanced options” > “Command Prompt”.

4.2. Reset Device

• In the Command Prompt window, type the following command:

“`
systemreset –factoryreset
“`

• Press Enter and follow the on-screen instructions.

5. Reset Using Windows Recovery Environment (WinRE)

5.1. Access WinRE

• Power on the Surface Go.
• Press and hold the Volume Down button while the Surface logo appears.
• Release the Volume Down button when the WinRE screen appears.

5.2. Reset Device

• Select “Troubleshoot” > “Reset this PC”.
• Choose “Keep my files” or “Remove everything”.
• Follow the on-screen instructions to reset your Surface Go.

6. Troubleshooting Reset Issues

• Reset fails to start: Ensure that you are using an official Microsoft Surface Recovery Image or USB recovery drive.
• Reset gets stuck: Force shut down the device by pressing and holding the Power button for 30 seconds. Then, try the reset process again.
• Data loss: If you choose the “Remove everything” option, all data on your Surface Go will be erased. Make sure to back up important files before proceeding.

Wrapping Up: Revive Your Surface Go

Resetting your Microsoft Surface Go can effectively resolve various issues and restore its performance. By following the steps outlined in this guide, you can choose the most suitable reset method based on your needs. Remember to back up your data if necessary and troubleshoot any potential issues as they arise. With a fresh start, your Surface Go will be ready to tackle your tasks with renewed vigor.

Frequently Asked Questions

Q: How long does it take to reset a Surface Go?
A: The reset process can take anywhere from 30 minutes to several hours, depending on the method you choose and the amount of data on your device.

Q: Can I reset my Surface Go without losing data?
A: Yes, you can choose the “Keep my files” option during the reset process to retain your personal data.

Q: What happens if I reset my Surface Go with the “Remove everything” option?
A: All data, including apps, settings, and files, will be permanently erased from your device.