Essential Information
- While holding the volume up button, press and hold the power button on the top of your Surface Go.
- Check if the power button is working by connecting your Surface Go to a power outlet and pressing the power button.
- Press and hold the power button for 15 seconds (soft reset) or hold both the volume up button and the power button for 15 seconds (hard reset).
Restarting your Surface Go can resolve various issues, including performance glitches, connectivity problems, and software errors. Whether you’re experiencing a sluggish device or a malfunctioning app, a restart can often restore functionality.
Methods to Restart Surface Go
1. Power Button Method
- Step 1: Press and hold the power button on the top of your Surface Go for about 30 seconds.
- Step 2: Release the power button and wait a few seconds.
- Step 3: Press the power button again to turn on your Surface Go.
2. Start Menu Method
- Step 1: Click the Start menu button in the bottom-left corner of your screen.
- Step 2: Click on the Power icon in the bottom-left corner of the Start menu.
- Step 3: Select “Restart” from the power options.
3. Keyboard Shortcut Method
- Step 1: Press the “Ctrl” + “Alt” + “Del” keys simultaneously.
- Step 2: Click on the “Power” button in the bottom-right corner of the screen.
- Step 3: Select “Restart” from the power options.
4. Command Prompt Method
- Step 1: Open the Command Prompt by pressing the “Windows Key” + “R” and typing “cmd” in the Run dialog box.
- Step 2: Type “shutdown -r” in the Command Prompt window and press Enter.
- Step 3: Your Surface Go will restart automatically.
5. Windows PowerShell Method
- Step 1: Open Windows PowerShell by pressing the “Windows Key” + “X” and selecting “Windows PowerShell (Admin).”
- Step 2: Type “Restart-Computer” in the Windows PowerShell window and press Enter.
- Step 3: Your Surface Go will restart automatically.
6. Forced Restart (Soft Reset)
- Step 1: Press and hold the power button on the top of your Surface Go for about 15 seconds.
- Step 2: Release the power button and wait a few seconds.
- Step 3: Your Surface Go will restart automatically.
7. Forced Restart (Hard Reset)
Caution: This method should only be used as a last resort if other methods fail. It will erase all data on your Surface Go.
- Step 1: Press and hold the volume up button on the side of your Surface Go.
- Step 2: While holding the volume up button, press and hold the power button on the top of your Surface Go.
- Step 3: Hold both buttons for about 15 seconds.
- Step 4: Release both buttons and wait a few seconds.
- Step 5: Your Surface Go will restart automatically.
Troubleshooting Restart Issues
If you’re unable to restart your Surface Go using the methods above, try the following troubleshooting steps:
- Check if the power button is working by connecting your Surface Go to a power outlet and pressing the power button.
- Try using a different power supply or charging cable.
- Run the Surface Diagnostic Toolkit to identify and resolve any hardware issues.
- Contact Microsoft Support for further assistance.
Tips for Preventing Restart Issues
To minimize the need for restarts, consider the following tips:
- Keep your Surface Go software up to date by installing Windows updates regularly.
- Close unused programs and apps to free up memory.
- Run a disk cleanup to remove unnecessary files and folders.
- Use antivirus software to protect your Surface Go from malware and viruses.
Restarting Your Surface Go: A Quick Recap
Restarting your Surface Go is a simple and effective solution to various issues. By following the methods outlined in this guide, you can easily reboot your device and restore its functionality. Remember, regular restarts can help prevent performance problems and ensure optimal operation.
Frequently Asked Questions
Q: Why is my Surface Go not restarting?
A: Check if the power button is working, use a different power supply or charging cable, run the Surface Diagnostic Toolkit, or contact Microsoft Support.
Q: How can I force restart my Surface Go?
A: Press and hold the power button for 15 seconds (soft reset) or hold both the volume up button and the power button for 15 seconds (hard reset).
Q: Will restarting my Surface Go erase my data?
A: A normal restart will not erase your data. However, a hard reset will erase all data on your Surface Go.