At a Glance
- Paper jams can occur due to various reasons, including poor paper quality, incorrect paper loading, or a foreign object inside the printer.
- How do I clear a paper jam in the fuser unit.
- To clear a jam in the fuser unit, open the rear door of the printer, locate the fuser unit, and carefully remove the jammed sheet by its edges.
Paper jams are a common issue with printers, and the HP LaserJet Pro M402dn is no exception. If you’re facing a paper jam in your M402dn, don’t panic! This step-by-step guide will help you clear the jam quickly and efficiently.
Safety First
Before you begin, ensure the printer is turned off and unplugged from the power outlet. This will prevent any accidental injuries or damage to the printer.
Identifying the Jam Location
The first step is to identify where the paper jam has occurred. The M402dn has several potential jam locations:
- Input tray
- Output tray
- Fuser
- Duplex unit
Check each location carefully for any signs of jammed paper.
Clearing the Jam
Input Tray Jam:
1. Open the input tray.
2. Remove any loose sheets of paper.
3. Gently pull out the jammed sheet by its edges.
Output Tray Jam:
1. Open the output tray.
2. Pull out the jammed sheet by its edges.
3. Ensure the output tray is not overfilled.
Fuser Jam:
1. Open the rear door of the printer.
2. Locate the fuser unit.
3. Carefully remove the jammed sheet by its edges.
4. Close the rear door.
Duplex Unit Jam:
1. Open the top cover of the printer.
2. Locate the duplex unit.
3. Remove the jammed sheet by its edges.
4. Close the top cover.
Resetting the Printer
Once the paper jam has been cleared, reset the printer to ensure it operates correctly.
1. Plug the printer back into the power outlet.
2. Turn on the printer.
3. The printer will automatically perform a self-test.
Preventing Paper Jams in the Future
To minimize the risk of future paper jams, follow these tips:
- Use high-quality paper that is compatible with your printer.
- Avoid using crumpled, torn, or folded paper.
- Ensure that the paper is loaded correctly in the input tray.
- Do not overload the input or output trays.
- Regularly clean the printer’s rollers and other components.
Troubleshooting Common Paper Jam Issues
If you’re still experiencing paper jams, here are some troubleshooting tips:
- Check for foreign objects: Ensure that there are no staples, paper clips, or other foreign objects inside the printer.
- Inspect the rollers: Look for any damage or debris on the rollers that may be causing the jam.
- Update the printer driver: Outdated printer drivers can sometimes lead to paper jams.
- Contact HP support: If you’re unable to resolve the issue yourself, contact HP support for further assistance.
Questions We Hear a Lot
Q: Why does my HP LaserJet Pro M402dn keep jamming?
A: Paper jams can occur due to various reasons, including poor paper quality, incorrect paper loading, or a foreign object inside the printer.
Q: How do I clear a paper jam in the fuser unit?
A: To clear a jam in the fuser unit, open the rear door of the printer, locate the fuser unit, and carefully remove the jammed sheet by its edges.
Q: Can I use any type of paper in my HP LaserJet Pro M402dn?
A: No, it’s important to use high-quality paper that is compatible with your printer to minimize the risk of paper jams.