Highlights
- If your Dell XPS touchpad is not working, there are several things you can do to try to fix the problem.
- By following the troubleshooting steps in this blog post, you can diagnose the cause of the problem and get your touchpad working again.
- If you’ve tried all of the troubleshooting steps in this blog post and your touchpad is still not working, you can contact Dell support for assistance.
The Dell XPS is a premium laptop known for its sleek design and powerful performance. However, even the best laptops can experience occasional issues, and one common problem is a touchpad that stops working. If you’re experiencing this issue, don’t panic! There are several possible causes and solutions, and we’ll walk you through them in this blog post.
Possible Causes of a Dell XPS Touchpad Not Working
There are several possible reasons why your Dell XPS touchpad might not be working. Some of the most common causes include:
- Hardware issues: A physical problem with the touchpad itself, such as a loose connection or a damaged cable.
- Software issues: Outdated or corrupted drivers, or a conflict between the touchpad driver and another software program.
- User error: Accidentally disabling the touchpad or changing the settings.
Troubleshooting Steps for a Dell XPS Touchpad Not Working
If your Dell XPS touchpad is not working, there are several troubleshooting steps you can try to fix the problem.
1. Check the touchpad settings: Make sure that the touchpad is enabled in the BIOS and in the Windows Control Panel. You can also try adjusting the touchpad sensitivity settings.
2. Update the touchpad drivers: Outdated or corrupted drivers can cause the touchpad to stop working. To update the drivers, go to the Dell website and download the latest drivers for your specific XPS model.
3. Uninstall and reinstall the touchpad drivers: If updating the drivers doesn‘t work, you can try uninstalling and then reinstalling the drivers. To do this, go to the Device Manager, find the touchpad device, and right-click on it. Then, select “Uninstall device” and follow the prompts. Once the drivers are uninstalled, restart your computer and Windows will automatically reinstall them.
4. Run the Dell Diagnostics: The Dell Diagnostics is a tool that can help you identify hardware problems with your XPS laptop. To run the diagnostics, turn off your computer and press the F12 key repeatedly during startup. Then, select “Diagnostics” from the boot menu. The diagnostics will run a series of tests on your computer’s hardware, including the touchpad.
5. Contact Dell support: If you’ve tried all of the above troubleshooting steps and your touchpad is still not working, you can contact Dell support for assistance. Dell offers a variety of support options, including online chat, phone support, and email support.
Key Points
If your Dell XPS touchpad is not working, there are several things you can do to try to fix the problem. By following the troubleshooting steps in this blog post, you can diagnose the cause of the problem and get your touchpad working again.
What You Need to Learn
Q: Why is my Dell XPS touchpad not working after a Windows update?
A: A Windows update can sometimes cause the touchpad drivers to become corrupted or outdated. To fix this, you can try updating the touchpad drivers or uninstalling and reinstalling them.
Q: My Dell XPS touchpad is working intermittently. What could be the problem?
A: An intermittent touchpad problem could be caused by a loose connection or a damaged cable. You can try reseating the touchpad cable or replacing it if it is damaged.
Q: I’ve tried all of the troubleshooting steps in this blog post and my touchpad is still not working. What should I do?
A: If you’ve tried all of the troubleshooting steps in this blog post and your touchpad is still not working, you can contact Dell support for assistance. Dell offers a variety of support options, including online chat, phone support, and email support.