Quick summary
- The connector on the Surface Pro or keyboard is damaged.
- Update the keyboard driver by going to Device Manager, expanding Keyboards, right-clicking on the Surface Pro Keyboard, and selecting “Update Driver.
- Go to Device Manager, expand Keyboards, right-click on the Surface Pro Keyboard, select “Properties,” navigate to the “Power Management” tab, and ensure that the checkbox for “Allow this device to wake the computer” is ticked.
Your Microsoft Surface Pro is a versatile device, but when the keyboard malfunctions, it can be frustrating. Here are some common reasons why your Surface Pro keyboard may not be working and how to fix them:
Hardware Issues
1. Loose or Disconnected Keyboard
- Problem: The keyboard is not securely attached to the Surface Pro.
- Solution: Check if the keyboard is properly aligned and snapped into place. Remove and reconnect the keyboard to ensure a secure connection.
2. Damaged Keyboard Connector
- Problem: The connector on the Surface Pro or keyboard is damaged.
- Solution: Inspect both connectors for any physical damage. If damage is found, contact Microsoft support for repair or replacement.
3. Keyboard Driver Malfunction
- Problem: The keyboard driver is outdated or corrupted.
- Solution: Update the keyboard driver by going to Device Manager, expanding Keyboards, right-clicking on the Surface Pro Keyboard, and selecting “Update Driver.”
4. Firmware Issue
- Problem: The Surface Pro’s firmware needs to be updated.
- Solution: Check for firmware updates in the Windows Update settings. Install any available firmware updates and restart your device.
Software Issues
5. Disabled Keyboard in Device Manager
- Problem: The Surface Pro keyboard has been disabled in Device Manager.
- Solution: Open Device Manager, expand Keyboards, right-click on the Surface Pro Keyboard, and select “Enable Device.”
6. Keyboard Language Settings
- Problem: The keyboard is set to the wrong language.
- Solution: Go to the Language Settings in Windows and ensure that the correct keyboard language is selected.
7. Antivirus or Security Software Interference
- Problem: Antivirus or security software is blocking the keyboard driver.
- Solution: Temporarily disable antivirus or security software and check if the keyboard starts working. If it does, add the keyboard driver to the software’s exclusion list.
Other Troubleshooting Tips
8. Clean the Keyboard
- Problem: Dirt or debris may be interfering with the keyboard’s functionality.
- Solution: Use a soft cloth or compressed air to remove any dirt or debris from the keyboard.
9. Restart Your Surface Pro
- Problem: A temporary software glitch may be causing the keyboard issue.
- Solution: Restart your Surface Pro to refresh the system and resolve any minor software issues.
10. Check for Windows Updates
- Problem: A recent Windows update may have caused compatibility issues with the keyboard.
- Solution: Install any available Windows updates, as they often include bug fixes and compatibility enhancements.
Wrapping Up: Restoring Keyboard Functionality
By following these troubleshooting steps, you can identify and resolve the issue causing your Microsoft Surface Pro keyboard not to work. If the problem persists, contact Microsoft support for further assistance.
Common Questions and Answers
Q: Why does my Surface Pro keyboard stop working after waking up from sleep mode?
A: This could be caused by a power management setting. Go to Device Manager, expand Keyboards, right-click on the Surface Pro Keyboard, select “Properties,” navigate to the “Power Management” tab, and ensure that the checkbox for “Allow this device to wake the computer” is ticked.
Q: Can I use a third-party keyboard with my Surface Pro?
A: Yes, you can use a third-party keyboard via Bluetooth or a USB adapter. Ensure that the keyboard is compatible with Windows 10 or 11.
Q: My Surface Pro keyboard is working, but the keys are not typing the correct characters.
A: This could be a language setting issue. Go to the Language Settings in Windows and check that the correct keyboard layout is selected.