Quick notes
- The Surface Pro is a versatile device that seamlessly blends the functionality of a laptop with the portability of a tablet.
- Use a soft cloth dampened with rubbing alcohol to gently clean the contacts on both the keyboard and the Surface Pro.
- If possible, test the keyboard on another Surface Pro or laptop to determine if the issue is with the keyboard or the device itself.
The Surface Pro is a versatile device that seamlessly blends the functionality of a laptop with the portability of a tablet. However, one of the most frustrating issues that users can encounter is when their Surface Pro fails to recognize the keyboard. This can render the device virtually unusable, leaving you wondering “why is my surface pro not recognizing my keyboard?”
Troubleshooting the Issue
If your Surface Pro is not recognizing your keyboard, there are several steps you can take to troubleshoot the issue:
1. Check the Physical Connection
Ensure that the keyboard is firmly connected to the Surface Pro. If it’s a Type Cover, make sure it’s properly magnetically attached. For external keyboards, check if the USB cable is securely plugged in.
2. Update Drivers
Outdated drivers can sometimes cause compatibility issues. Visit the Microsoft website and download the latest drivers for your Surface Pro and keyboard.
3. Restart the Device
Restarting your Surface Pro can often resolve minor software glitches. Simply press the power button and select “Restart.”
4. Run the Surface Diagnostic Toolkit
Microsoft provides a diagnostic tool specifically designed for Surface devices. Download and run the Surface Diagnostic Toolkit to scan for potential hardware or software issues.
5. Clean the Keyboard Contacts
Dirt or debris can accumulate on the keyboard contacts, interfering with the connection. Use a soft cloth dampened with rubbing alcohol to gently clean the contacts on both the keyboard and the Surface Pro.
6. Check for BIOS Updates
Occasionally, BIOS updates can address compatibility issues with keyboards. Visit the Surface Pro support website to check for any available BIOS updates.
7. Contact Microsoft Support
If none of the above steps resolve the issue, contact Microsoft Support. They may provide additional troubleshooting assistance or arrange for repairs if necessary.
Additional Tips
- Try using a different keyboard to rule out any issues with the specific keyboard you’re using.
- Disable and then re-enable the keyboard in the Device Manager.
- Perform a system restore to revert your Surface Pro to a previous state where the keyboard was working correctly.
- If possible, test the keyboard on another Surface Pro or laptop to determine if the issue is with the keyboard or the device itself.
Wrapping Up
Experiencing keyboard issues with your Surface Pro can be frustrating, but it’s often a problem that can be resolved with some troubleshooting. By following the steps outlined above, you can diagnose and address the issue, ensuring that your Surface Pro functions optimally. Remember, if all else fails, don’t hesitate to reach out to Microsoft Support for assistance.
What You Need to Learn
Q: Why is my Surface Pro Type Cover not working?
- Check the physical connection, update drivers, clean the contacts, or contact Microsoft Support.
Q: My external keyboard is not recognized by my Surface Pro.
- Ensure the USB cable is securely connected, update drivers, or try a different keyboard.
Q: How do I fix the keyboard not working issue on my Surface Pro 7?
- Follow the troubleshooting steps outlined in this article, such as checking the physical connection, updating drivers, and running the Surface Diagnostic Toolkit.
Q: Can I use any keyboard with my Surface Pro?
- Yes, you can use any USB or Bluetooth keyboard with your Surface Pro. However, some features may not be supported on non-Microsoft keyboards.
Q: How do I clean the keyboard contacts on my Surface Pro?
- Use a soft cloth dampened with rubbing alcohol to gently wipe the contacts on both the keyboard and the Surface Pro.